landmqrskcu - Personal Coaching & Self Development

1. Information We Collect

We collect various types of information to provide you with our personal coaching services and improve your experience on our platform. The information we gather falls into several categories, each serving specific purposes for delivering our self-development programs.

Personal Information You Provide

Name, email address, and phone number when you create an account
Billing information including address and payment details
Profile information such as goals, interests, and coaching preferences
Communication records from our coaching sessions and support interactions
Assessment responses and personal development questionnaires
Feedback and testimonials you choose to share

Automatically Collected Information

Device information including IP address, browser type, and operating system
Usage data such as pages visited, time spent on our platform, and feature interactions
Cookies and similar tracking technologies to enhance your experience
Log files that record technical information about your visits

Data Type	Purpose	Retention Period
Account Information	Service delivery and account management	Duration of account plus 3 years
Payment Data	Transaction processing and billing	7 years for tax compliance
Coaching Records	Program delivery and progress tracking	5 years after program completion
Usage Analytics	Platform improvement and personalization	2 years from collection

2. How We Use Your Information

Your information helps us deliver personalized coaching experiences and maintain our service quality. We process your data for legitimate business purposes that directly benefit your personal development journey.

Primary Uses: We use your information to provide coaching services, process payments, communicate with you about your programs, and improve our platform based on your feedback and usage patterns.

Service Delivery

Matching you with appropriate coaches and programs
Customizing your learning experience based on your goals
Tracking your progress and providing personalized recommendations
Facilitating communication between you and your coach

Business Operations

Processing payments and managing your subscription
Sending important updates about your programs or account
Providing customer support and technical assistance
Analyzing platform performance and user satisfaction
Detecting and preventing fraudulent activities

We never sell your personal information to third parties, and we only share data with trusted partners who help us deliver our services under strict confidentiality agreements.

3. Information Sharing and Disclosure

We maintain strict controls over how your information is shared. Your personal data is only disclosed in specific circumstances that are necessary for service delivery or required by law.

Authorized Sharing

With your assigned coaches to facilitate your personal development programs
With payment processors to handle billing and subscription management
With technology partners who provide essential platform infrastructure
With analytics services that help us improve user experience (data is anonymized)
With legal authorities when required by law or to protect our rights

Third-Party Partners

Our carefully selected partners include payment processors, cloud storage providers, and communication platforms. All partners are bound by confidentiality agreements and must meet our security standards. They can only use your information for the specific services they provide to us.

No Sales Policy: We never sell, rent, or trade your personal information to marketers, advertisers, or other third parties for their commercial purposes.

4. Your Privacy Rights

You have significant control over your personal information. We respect your privacy rights and provide multiple ways for you to manage your data and preferences.

Access Your Data

Request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.

Correct Information

Update or correct any inaccurate personal information in your account settings or by contacting our support team.

Delete Your Data

Request deletion of your personal information, subject to legal retention requirements and active service agreements.

Limit Processing

Restrict how we use your information for marketing purposes while maintaining essential service functionality.

How to Exercise Your Rights

Log into your account settings to update most personal information
Contact our privacy team at help@landmqrskcu.com for data requests
Use the unsubscribe link in marketing emails to opt out of communications
Call us at +1 (334) 277-7755 to speak with a privacy representative

We typically respond to privacy requests within 30 days. For complex requests, we may need additional time and will keep you informed throughout the process.

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data security is a top priority in everything we do.

Technical Safeguards

End-to-end encryption for all sensitive data transmission
Secure cloud storage with multi-factor authentication
Regular security audits and penetration testing
Automatic software updates and security patches
Restricted access controls for employee data handling

Organizational Measures

Privacy training for all staff members who handle personal data
Strict confidentiality agreements with employees and contractors
Regular privacy impact assessments for new features or processes
Incident response procedures for any potential data breaches

Breach Notification: In the unlikely event of a data breach, we will notify affected users within 72 hours and provide clear information about what happened and what steps we're taking to resolve it.

6. Data Retention and International Transfers

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods are based on the type of data and its purpose.

Retention Periods

Active account data: Maintained while your account is active
Coaching records: Kept for 5 years after program completion
Payment information: Retained for 7 years for tax compliance
Marketing preferences: Stored until you opt out or account closure
Support communications: Kept for 3 years for quality assurance

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States where our primary servers are located. We ensure that any international transfers comply with applicable privacy laws and include appropriate safeguards.

All international transfers are governed by standard contractual clauses approved by relevant privacy authorities, ensuring your data receives the same level of protection regardless of where it's processed.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyze how our services are used. You have control over these technologies through your browser settings.

Types of Cookies We Use

Essential cookies: Required for basic platform functionality and security
Performance cookies: Help us understand how you use our platform
Functional cookies: Remember your preferences and settings
Analytics cookies: Provide insights into user behavior and platform performance

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use some features of our platform.

Cookie Control: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent.

8. Children's Privacy

Our services are designed for adults aged 18 and older. We do not knowingly collect personal information from children under 13 years of age. If we discover that we have inadvertently collected information from a child under 13, we will take immediate steps to delete that information.

If you believe we have collected information from a child under 13, please contact us immediately at help@landmqrskcu.com so we can address the situation promptly.

Teen Users (13-17)

For users between 13 and 17 years old, we require parental consent before collecting any personal information. Parents or guardians can review, modify, or delete their teen's information by contacting our support team.

9. Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes through email or by posting a notice on our website.

The "Effective Date" at the top of this policy indicates when it was last updated. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

Material Changes: For significant changes that affect your rights or how we use your information, we will provide at least 30 days' notice before the changes take effect.

Your Continued Use

By continuing to use our services after any privacy policy updates, you acknowledge that you have read and understood the revised policy. If you disagree with any changes, you may discontinue using our services or contact us to discuss your concerns.